Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403007 Mapping and Delivery Guide
Map an office value stream

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS403007 - Map an office value stream
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to identify and visually document a value stream in an office environment for the purposes of determining improvements in meeting customer requirements and in minimisation of muda (waste).This unit applies to individuals who have a competitive systems and practices implementation role in an office, including identifying the elements of the office-related value stream and ways to improve the ratio of value-add to non-value add within the value stream. The value stream may comprise one process or several processes across functions or divisions within a business that require involvement or support by an office.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real office value stream analysis in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify a value stream
  • Identify office deliverables to which the value stream applies.
  • Identify ultimate customers.
  • Identify ultimate suppliers.
  • Identify the office processes that contribute to achieving the deliverables.
  • Identify stakeholders to participate in the mapping.
  • Identify sources of information to populate and validate the map.
       
Element: Map the value stream
  • Liaise with stakeholders to capture the office-related activities for each step in the value stream.
  • Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.
  • Develop a visual representation, in hard copy or using software, of the value stream current state.
       
Element: Analyse the value stream
  • Examine each step in the value stream to identify the value added for the customer.
  • Measure and document performance along the value stream.
  • Identify where value stream improvements can be made.
  • Select which improvements will deliver the most value to the customer.
       
Element: Develop improvement plan
  • Decide the order in which to implement the improvements.
  • Identify actions and resources needed to make the improvements.
  • Liaise with management to gain approval and budget for implementation of improvements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify a value stream

1.1

Identify office deliverables to which the value stream applies.

1.2

Identify ultimate customers.

1.3

Identify ultimate suppliers.

1.4

Identify the office processes that contribute to achieving the deliverables.

1.5

Identify stakeholders to participate in the mapping.

1.6

Identify sources of information to populate and validate the map.

2

Map the value stream

2.1

Liaise with stakeholders to capture the office-related activities for each step in the value stream.

2.2

Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.

2.3

Develop a visual representation, in hard copy or using software, of the value stream current state.

3

Analyse the value stream

3.1

Examine each step in the value stream to identify the value added for the customer.

3.2

Measure and document performance along the value stream.

3.3

Identify where value stream improvements can be made.

3.4

Select which improvements will deliver the most value to the customer.

4

Develop improvement plan

4.1

Decide the order in which to implement the improvements.

4.2

Identify actions and resources needed to make the improvements.

4.3

Liaise with management to gain approval and budget for implementation of improvements.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to develop an improvement plan for an office value stream on one (1) or more occasions by:

mapping a value stream

analysing a value stream

identifying improvements and developing an improvement plan.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

value stream mapping techniques and symbols

types of office muda that can be identified through value stream mapping

methods of gathering data against performance variables

value stream analysis techniques

methods of prioritising possible improvements

requirements for gaining approval to implement improvements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify a value stream

1.1

Identify office deliverables to which the value stream applies.

1.2

Identify ultimate customers.

1.3

Identify ultimate suppliers.

1.4

Identify the office processes that contribute to achieving the deliverables.

1.5

Identify stakeholders to participate in the mapping.

1.6

Identify sources of information to populate and validate the map.

2

Map the value stream

2.1

Liaise with stakeholders to capture the office-related activities for each step in the value stream.

2.2

Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.

2.3

Develop a visual representation, in hard copy or using software, of the value stream current state.

3

Analyse the value stream

3.1

Examine each step in the value stream to identify the value added for the customer.

3.2

Measure and document performance along the value stream.

3.3

Identify where value stream improvements can be made.

3.4

Select which improvements will deliver the most value to the customer.

4

Develop improvement plan

4.1

Decide the order in which to implement the improvements.

4.2

Identify actions and resources needed to make the improvements.

4.3

Liaise with management to gain approval and budget for implementation of improvements.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Deliverablesfor a section of or for a whole value stream include one or more of:

planned/intended outcomes from processes that are desired/required by the customer

measurable outcomes from processes that are desired/required by the customer

other quantifiable/observable outcomes from processes that are desired/required by the customer.

Value stream actions may occur at one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support services (e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Value stream map includes all of:

the actual flow of content information, materials and process information through the value stream

lead time

process time

quantity of work in progress

resources used.

Performance measures relate to customer requirements and include one or more of:

lead time

processing time

percentage complete and accurate

changeover time for equipment and processes

hours office staff can be contacted by customers

hand off processes

distance and frequency of movement.

Value stream improvements include one or more of:

reducing lead time

removing bottlenecks

improving process steps

removing unnecessary steps

reducing muda (waste).

Stakeholders include one or more of:

people with significant knowledge of the flow of work within the value stream

customer perceptions of value of the value stream deliverables.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify office deliverables to which the value stream applies. 
Identify ultimate customers. 
Identify ultimate suppliers. 
Identify the office processes that contribute to achieving the deliverables. 
Identify stakeholders to participate in the mapping. 
Identify sources of information to populate and validate the map. 
Liaise with stakeholders to capture the office-related activities for each step in the value stream. 
Liaise with stakeholders to document the flow of content information, materials and process information through the value stream. 
Develop a visual representation, in hard copy or using software, of the value stream current state. 
Examine each step in the value stream to identify the value added for the customer. 
Measure and document performance along the value stream. 
Identify where value stream improvements can be made. 
Select which improvements will deliver the most value to the customer. 
Decide the order in which to implement the improvements. 
Identify actions and resources needed to make the improvements. 
Liaise with management to gain approval and budget for implementation of improvements. 

Forms

Assessment Cover Sheet

MSS403007 - Map an office value stream
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

MSS403007 - Map an office value stream

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Student signature:

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